Department Overview
The Information, Communication & Digital Services Department leads TESFA’s information technology, digital transformation, communication, media, branding, information management, and digital inclusion initiatives.
Department Lead: Head of Information, Communication & Digital Services
Lead Programme: Culture & Digital
Lead Sub-Programme: Information & Digital Inclusion
Supporting Departments
Main Responsibilities
- Develop, manage, and maintain TESFA’s information and communication systems.
- Manage the Association’s website, databases, digital platforms, and IT infrastructure.
- Ensure cybersecurity, data protection, and the security of digital assets.
- Plan and implement digital transformation and innovation initiatives.
- Lead organizational communication, public relations, and branding activities.
- Manage social media platforms and digital marketing campaigns.
- Produce and publish digital content, including newsletters, reports, photographs, videos, and promotional materials.
- Coordinate media relations, press releases, and public awareness campaigns.
- Provide technical support and ICT services to staff and programmes.
- Promote digital inclusion and access to information for refugees with disabilities.
- Support knowledge management, documentation, and information sharing across the Association.
- Strengthen TESFA’s visibility and engagement with members, partners, donors, and the public through effective communication and digital technologies.
Professional Profile
Hanamariam Sedessa Gelan serves as the Head of Information, Communication & Digital Services Department at TESFA Refugees with Disabilities Association. She holds a Master of Science (M.Sc.) in Computational Science from Addis Ababa University and a Bachelor of Science (B.Sc.) in Computer Science & Information Technology from Haramaya University. With over 14 years of professional experience in information technology, cybersecurity, network administration, and information security, she has served as a Senior Security Assessment and Change Management, Security Operations Center (SOC) Analyst and Associate IT Officer at the Bank of Abyssinia, Senior Network and Information Security Expert at the Ethiopian Sugar Corporation, and Network and Computer Technician at the Oromia Finance and Economic Bureau. She is also a Certified Ethical Hacker (CEH) and Certified SOC Analyst (CSA) through the EC-Council. At TESFA, she leads the development and management of digital systems, information technology, cybersecurity, communications, media, and digital innovation to strengthen the Association’s operational efficiency and public engagement.
Email: it@tesfa.com.et
Professional Profile
Bethelihem Tadesse is an IT professional with a strong background in computer science, IT systems, security operations, digital services, and technical support. She holds a B.Sc. in Computer Science and Engineering from Adama Science and Technology University and a Master of Arts in Project Management from CPU College. She works as a Security Operations Center (SOC) Analyst at Bank of Abyssinia, where she progressed from IT Trainee to Junior IT Officer, Associate IT Officer, and SOC Analyst. Her experience includes systems operation and monitoring, data analysis, incident handling, system deployment and configuration, technical support, documentation, and management of security and fraud-detection platforms.
She also brings practical skills in digital communication, graphic design, video editing, UI/UX, data validation and analysis, reporting, coordination, and customer support. Her combination of technical expertise, project management education, communication skills, and creative digital capabilities makes her well suited to serve as Information, Communication & Digital Services Officer at TESFA Refugees with Disabilities Association, supporting the Association’s digital transformation, information management, communication, online presence, multimedia content development, and digital service delivery.
Email: it2@tesfa.com.et
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