Operational Management

Delivering Our Mission Through Professional Management

TESFA’s Operational Management is responsible for translating the strategic direction and decisions of the Board of Directors into effective programmes, services, partnerships, and organizational operations.

Led by the Chief Executive Officer, the Operational Management team coordinates the Association’s programmes, manages human and financial resources, develops partnerships, strengthens institutional systems, supports community engagement, and ensures that TESFA’s activities are implemented efficiently, transparently, accountably, and in accordance with its mission and strategic priorities.

TESFA’s Operational Management brings together professional departments with complementary responsibilities and expertise. The departments work collaboratively while maintaining clear areas of responsibility and accountability.

Main Responsibilities

• Implement Board decisions and strategic plans.
• Manage day-to-day organizational operations.
• Coordinate programmes and projects.
• Lead financial and administrative management.
• Build partnerships and mobilize resources.
• Strengthen institutional capacity.
• Supervise staff and volunteers.
• Monitor organizational performance.
• Promote transparency and accountability.
• Deliver quality services to beneficiaries.

Operational Management Structure

TESFA’s Operational Management consists of:

Office of the Chief Executive Officer

Provides overall executive leadership, strategic coordination, and organizational oversight.

[Explore the Office of the CEO →]

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Our Departments

1. Finance, Human Resource & Administration Department

Provides financial management, human resource management, administration, procurement, logistics, and institutional support.

[Explore the Department →]

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2. Health, Protection & Inclusion Department

Leads TESFA’s work in health, rehabilitation, protection, safeguarding, gender, child protection, accessibility, and disability inclusion

[Explore the Department →]

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3. Education, Research & Advocacy Department

Leads TESFA’s work in inclusive education, scholarships, research, documentation, advocacy, and rights protection.

[Explore the Department →]
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4. Programs, Projects & Community Services Department

Coordinates programme and project implementation, community services, livelihoods, humanitarian support, and community engagement.

[Explore the Department →]
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5. Information, Communication & Digital Services Department

Leads ICT, digital transformation, communication, media, branding, information management, and digital inclusion

[Explore the Department →]
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6. Partnerships & Resource Mobilization Department

Leads strategic partnerships, fundraising, donor engagement, proposal development, and resource mobilization.

[Explore the Department →]
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7. Monitoring, Evaluation, Accountability & Learning (MEAL) Department

Provides cross-cutting support in monitoring, evaluation, accountability, learning, data management, evidence generation, and programme quality.

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8. Sports, Culture, Arts & Recreation Department

Promotes inclusive sports, culture, arts, recreation, creativity, wellbeing, talent development, and social participation.

[Explore the Department →]

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How We Work Together

TESFA follows a collaborative management approach in which every department has clearly defined responsibilities while working closely with other departments.

Programme implementation departments provide technical and operational leadership, while cross-cutting departments strengthen organizational systems, partnerships, financial management, digital services, monitoring, accountability, learning, and institutional development.