MONITORING, EVALUATION, ACCOUNTABILITY & LEARNING (MEAL) DEPARTMENT – TESFA Refugees with Disabilities Association

Department Overview

The MEAL Department provides cross-cutting systems and technical support to strengthen programme quality, effectiveness, accountability, evidence, learning, and continuous improvement across TESFA. The department promotes evidence-based decision-making, organizational learning, transparency, and accountability by tracking performance, measuring impact, collecting feedback from beneficiaries and stakeholders, and strengthening the quality and effectiveness of the Association’s interventions.

Department Lead: Head of MEAL

Our Cross-Cutting Role

The MEAL Department provides technical support across all TESFA programmes and departments. It supports programme teams to measure progress, strengthen accountability, learn from implementation, and continuously improve programme quality.

Supporting: All Programmes

Main Responsibilities

Developing and implementing monitoring, evaluation, accountability, and learning (MEAL) frameworks, systems, and tools.
Monitoring the progress, quality, efficiency, and effectiveness of programmes, projects, and organizational activities.
Designing performance indicators and tracking progress toward strategic objectives and expected results.
Collecting, managing, analyzing, and reporting quantitative and qualitative programme data.
Conducting baseline, mid-term, final, and impact evaluations of projects and programmes.
Establishing and managing beneficiary feedback, complaints, and response mechanisms to strengthen accountability.
Producing monitoring reports, evaluation reports, lessons learned, success stories, and organizational performance reports.
Promoting evidence-based planning, decision-making, and programme improvement.
Facilitating organizational learning, knowledge management, and the sharing of best practices.
Supporting departments in developing logical frameworks, indicators, work plans, and performance measurement systems.
Ensuring compliance with donor reporting requirements and organizational standards.
Building staff capacity in monitoring, evaluation, data collection, accountability, and learning methodologies.

Identifying programme risks, implementation challenges, and opportunities for continuous improvement.
Supporting strategic planning through data-driven analysis and organizational performance assessment.

Professional Profile

Mr. Natnael W/Gabriel serves as the Head of the Monitoring, Evaluation, Accountability & Learning (MEAL) Department at TESFA Refugees with Disabilities Association. He is an accomplished aviation operations and organizational management professional with over

nine years of progressive experience in passenger services, baggage operations, cargo and logistics, airport operational management, and customer service. Throughout his career, he has built a strong reputation for delivering safe, efficient, customer-focused, and results-driven operations while maintaining high standards of quality, compliance, and operational excellence.

Mr. Natnael holds a Master of Business Administration (MBA) and a Bachelor of Arts in Management, complemented by internationally recognized professional training programmes. His academic background, combined with extensive operational experience, has equipped him with strong expertise in monitoring organizational performance, operational planning, logistics coordination, inventory management, process improvement, stakeholder engagement, and data-driven decision-making.

At TESFA, Mr. Natnael leads the development and implementation of Monitoring, Evaluation, Accountability & Learning (MEAL) systems that strengthen programme quality, organizational performance, transparency, accountability, and evidence-based decision-making. He is committed to promoting continuous learning, measuring impact, optimizing resources, and ensuring that TESFA’s programmes effectively improve the lives of refugees with disabilities through high-quality, data-driven, and accountable interventions.

Email: meal@tesfa.com.et

Professional Profile

Helina Meshle Ogna is a Business Management professional with a Bachelor of Arts degree from Rift Valley University. She has a background in human resources, financial management, and administrative support, complemented by strong communication, teamwork, flexibility, time management, and problem-solving skills. Helina has demonstrated a strong commitment to teamwork, adaptability, punctuality, responsibility, and effective communication. Her academic background and skills, combined with her experience in business and organizational environments, provide a useful foundation for supporting programme monitoring, data collection, documentation, reporting, and organizational learning.

As the Monitoring, Evaluation, Accountability & Learning (MEAL) Officer at TESFA Refugees with Disabilities Association, Helina will support the development and implementation of effective monitoring and evaluation systems, data collection and analysis, programme documentation, accountability mechanisms, reporting, and organizational learning. She will contribute to ensuring that TESFA’s programmes are evidence-based, responsive to the needs of refugees with disabilities, and continuously improved through systematic monitoring, feedback, and learning.

Email: meal2@tesfa.com.et

Explore Our Operational Management

Quick Links: Back to Our Team